Returns & Exchanges
What matter to us the most is that you LOVE your new Shade Collection item. Which is why we offer returns within 14 days of receiving your order.
We do not offer refunds, so we ask that you please be mindful when purchasing your Shade Collection item. We are happy to offer store credit or exchange for items purchased, providing the product is in original condition.
To start a return, you can contact us at theshadecollection808@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at theshadecollection808@gmail.com.
You can always contact us for any return question at theshadecollection808@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If a problem occurs with your coconut palm hat, whether a structural or sizing issue please contact us and we will help to address the issue. Please remember that even though the coconut palm hats are sturdy they can come apart if mistreated. xx The Shade Collection
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
SHIPPING
The shade collection ships all orders through the United States Postal Service. All shipping costs are determined by the destination and weight of item. Please allow 5-7 business days for your orders to be processed.
PRODUCT DISCLAIMER
Each Coconut Palm hat is hand woven and as a result each hat is slightly unique. Hats may also vary in hues due to the coconut palms aging at different speeds. We try to feature our coconut palm hats as accurately as possible, to precisely display color and style.
HAT CARE
You can take your hat hiking or swimming in the ocean, but follow these simple tips and tricks to ensure a long life for your coconut palm hat. While your hat is in the fresh and green stage avoid letting it bake in the direct sunlight or in hot cars. Once your hat is starting to dry out then place it in the sunshine to turn it a nice golden brown!